Cobra Concrete Cutting Service
  • Arlington Heights, IL, USA
  • Full Time

Cobra Concrete Cutting is currently hiring a Collection Specialist, the Collection Specialist is responsible for handling the collections process including inbound/outbound calls of customers, processing and application of payments accurately and timely, and researching and resolving customer related requests and issues.

Cobra Concrete Cutting Services Co. is the leading provider of concrete sawing and drilling services in the Midwest since 1999. We pride ourselves on our commitment to complete client satisfaction and safety, and we have the reputation and track record to prove it. With offices serving Illinois, Wisconsin, Indiana, Missouri, Iowa, and Michigan, we pride ourselves on our commitment to complete client satisfaction and safety, and we have the reputation and track record to prove it.

Essential Skills, Knowledge, and Abilities:

  • Responsible for managing the collection and correspondence efforts for designated accounts
  • Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations
  • Accountable for reducing delinquency for assigned accounts
  • Research customer inquiries/requests for invoice
  • Filing of Lien waivers and preparation of necessary documentation
  • Mailing of Intent to Lien documentation
  • Prepare and organize daily receipt of invoices and acknowledgments
  • Perform other assigned tasks and duties necessary to support the accounting department 
  • Enlist the efforts of the credit manager, sales and senior management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with credit manager and sales department regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with customers and sales

The candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. The candidate will exhibit professionalism and trustworthiness, have excellent communication, negotiation, organizational, and time management skills, as well as an ability to work independently.

Requirements:

  • Monthly reporting to direct supervisor
  • Monthly Statements
  • Preparation and filing of Texas Mechanical Liens
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances
  • Provide excellent & considerate customer service
  • Internal and External customer interface
  • Meet defined department goals and activity metrics
  • Must possess sound decision-making skills and multi-task while working in an environment of stress with specific deadlines.
  • Demonstrated ability to maintain high standards of accuracy and assure compliance with company and other applicable policies and procedures
  • Advanced Microsoft office skills
  • Pass a pre-employment background record & periodical check

Cobra Offers:

  • Medical BC/BS $500 deductible w/ a generous contribution (Employee+ Spouse is $56 a week!)
  • Great opportunities for career advancement
  • Short & Long-term disability w/ a 50k life insurance policy
  • Vacation, Holiday & Sick leave
  • 7-day trip (for 2) after ten years
  • Too many perks to mention, such as Thanksgiving Turkeys, Christmas party, etc.

 

Cobra Concrete Cutting Service
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